TERMS OF SERVICE

Advanced Reservations

We recommend you schedule your appointments for 4-6 weeks to ensure that your preferred time and treatment or service are available.

Cancellation Policy

As a courtesy to other guests and our estheticians, please give at least a 24-hour notice of cancellation to avoid full charge. All permanent makeup appointments, treatment facials, and advanced aesthetics will require a 50% deposit at the time of booking. We do not provide refunds for canceled or missed appointments.

Spa Arrival

Please arrive 10 minutes early to fill out in-take forms if required for your treatment. If you are a new client with us, we will always need you to fill out a Client Consent Form. Alternatively, you may complete the forms we’ve e-mailed in advance and bring them with you. Either option prevents paperwork from cutting into your pampering time with us.

Payment Types

We accept cash, debit cards, personal checks, Visa, MasterCard, American Express, and Discover – with proper identification.

Returned Checks

We accept checks; however, a $30 fee and any additional charges we incur will be assessed, and the customer will be made aware of rectifying the issue before any new services are scheduled.

Spa Etiquette

Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area, and please keep voices to a whisper.

Guests under 18 need to be accompanied by a responsible adult.

Health Conditions

Please advise us of any health conditions, allergies, or injuries affecting your treatment or service when making your Spa reservation. Intake forms are updated with current contact and wellness information every 3 to 6 months.

Cleanliness

Our equipment is sterilized and sanitized after every treatment and service in keeping with our commitment to cleanliness, safety, and hygiene.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.

Returns and Refunds

All sales are final. We do not refund or offer exchanges or transfers on packages or gift certificates. A 50% non-refundable deposit is required for services at the time of booking. Deposits are non-refundable since the spa is purchasing materials for your appointment that we cannot return to the manufacturer. Product purchases can be exchanged within 30 days of the date of purchase, if accompanied by the original receipt, for the amount of the purchase price.

Gift Certificates

Fletcher Med Spa gift certificates are non-refundable and are for spa services only. Our gift certificates are valid for one year. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Clients using third-party gift certificates are not eligible to receive specials and highlighted offers. Fletcher Med Spa is not responsible for lost or stolen gift certificates. To protect gift card identity, please have ID available when redeeming.

Spa Memberships

Three-month minimum commitment; any membership cancelations before the three months will result in the entire three-month term forfeited. Membership may be canceled at any time; notice must be given in writing or by phone before the next billing cycle (on or around the 1st or 15th of every month). Membership services can roll over/accumulate to the next month(s), but reserved services are not redeemable upon cancellation. Memberships are not sharable or transferable.

Group Policies

Billing: Groups of 3 or more must pay a 50% deposit at the time of the booking; groups of 6 or more must pay in full at the time of booking. Cancellation: Fletcher Med Spa must be made aware of any cancellations or schedule changes at least five days before the visit date.

Prices

Prices for services and products are subject to change on our website and menus without advance notice.

Right of Refusal

Fletcher Med Spa reserves the right to refuse service to any client. What we consider inappropriate conduct or language during a service will result in immediate termination of the service.

Privacy Policy

At Fletcher Med Spa, we value your privacy and are committed to maintaining your security and confidentiality in using any private information you share with us. We do not disclose identifiable information to any third party without your consent. Further, we do not sell, rent, or otherwise allow the unauthorized outside use of personal information such as names, addresses, phone numbers, or e-mail addresses in our database without your permission.

Terms and Conditions

Using this Site, you agree to Fletcher Med Spa’s terms and conditions. Fletcher Med Spa reserves the right to change these terms and conditions at its sole discretion.